Dcringe Warranty Policy
Please note: We do not offer refund, return, exchange, Lifetime Buy-Back or Lifetime Warranty for any of our korean jewellery collections.
Lifetime Warranty for "DEMI-FINE JEWELLERY" collections:
Dcringe provides a Lifetime Warranty for plating of all our demi-fine jewellery pieces, ensuring you can enjoy the jewellery the way you want to!
Claim Process:
- Capture a photo of the tarnished item.
- Email support@dcringe.in with your order number, photo evidence, and the claim.
- Self-ship the product to our official address (lobby-7/502, Sector-5, Shanti garden, Beside police commissioner office, Mira Road, Maharashtra, Thane: 401107) and share courier details with AWB number.
- Upon receiving the product, you'll receive store credit based on the credit terms given below which will be valid for 6 months from the issue date.
Credit Terms:
- 0-6 months: 52% of invoice value
- 6-12 months: 28% of invoice value
- After 12 months: 18% of invoice value
Exclusions from Warranty:
- Damage or breakage because of wear and tear.
- Third-party resizing or alterations.
- Damage to zirconia crystals due to mishandling.
- Loss of crystals or stones on the jewellery
- Not applicable on luxury handcrafted sets.
Jewelry Care Tips:
- DCRINGE jewellery is crafted for daily use. There are no do's and don'ts ! Just enjoy it everyday the way you want to!!
Breakage Warranty:
- DCRINGE offers a customer-friendly breakage warranty.
- In case of breakage during usage, claim 15% of the product value as DCRINGE cash.
- Cash is redeemable within 6 months online.