Return and Exchange Policy

Dcringe Return & Exchange Policy

At Dcringe, we aim to deliver top-quality jewellery and ensure your satisfaction with every purchase. While we take great care in quality-checking each piece before shipping, we understand that issues may sometimes arise. Here's our simple return and exchange policy to guide you.

When Returns or Exchanges Are Allowed:

Damaged in Transit

If your jewellery arrives damaged during delivery, we’ll assist you with a replacement.

Wrong Product Received

If you receive the wrong product, we’ll happily exchange it for the correct one.

Note:

Cash refunds are not allowed under any circumstances.
If the same item is unavailable for replacement, we’ll provide store credit of the same value or let you choose another product.

For any other reasons, we follow a strict no return and no exchange policy.

How to Request an Exchange:

If your product is damaged or incorrect, please follow these steps:

Email: support@dcringe.in
Include your order number and explain the issue.

Share an Unboxing Video

Send us an unedited video showing the package and the issue clearly. This is important to process your request.

Important: Without the video proof, we cannot process your exchange.

Replacement Process:

Once approved, we’ll arrange for the product to be picked up within 48-72 business hours.
Prepaid orders cannot be cancelled. However, in some cases, we can issue a voucher with lifetime validity.

When Exchanges Are Not Allowed:

We won’t accept exchanges if:

You return a used or damaged product.
The size is incorrect (please check our size guide before ordering).
The delivery address provided was incorrect, and the package is returned to us. (In this case, you’ll need to pay for reshipping.)
The package is lost or refused by the recipient.

1-Year Warranty:

All our jewellery comes with a 1-Year Color Fade Replacement Warranty. If you notice any color fading within this period, contact us at support@dcringe.in for help.

Warranty Does Not Cover: